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Secure payment

Payments made in our store https://www.mercanautic.com by credit card are treated with complete security and confidentiality, with the BBVA guarantee (Banco Bilbao Vizcaya Argentaria).

Payment security is guaranteed by the SSL2.0 protocol with 256-bit encryption keys, your data is sent directly to the secure server, where even we do not have access to the data. You will know that you are in a safe environment because in the upper left part of the browser and / or in the security button of the toolbar, a closed padlock or a key appears indicating it and at the same time the web address begins with https.

We inform you that in accordance with the provisions of article 44 of the Retail Trade Management Law, you have the right to freely withdraw the product purchased within seven days from the date of receipt of this. The exercise of this right does not imply any penalty, although the buyer must pay the direct shipping costs and compensate for the damage to the object of the purchase.

Below, we detail the accepted payment methods:

Credit or debit card

For payments by credit or debit card, the charge will be made through the 100% secure payment gateway of the financial institution BBVA (Banco Bilbao Vizcaya Argentaria), once the data communicated has been verified to be correct.

In order to give maximum security to the payment system, at MercaNautic we use the secure payment system of BBVA (Banco Bilbao Vizcaya Argentaria), a leading financial institution in electronic commerce. Our platform integrates Secure Electronic Purchase which, under the international protocols Verified by Visa and MarterCard Secure Code (both based on 3D Secure technology) provides high security and protection for payments.

The confidential payment information is transmitted directly and in encrypted form (SSL) to BBVA (Banco Bilbao Vizcaya Argentaria).

Once the payment is made and if everything is correct, you will receive a confirmation email of the purchase to your email address with all the information related to your order.

PayPal

With PayPal you can buy completely safely. Your data is only held by your bank and cannot be seen by anyone during the transaction. If you opt for payment through PayPal, you will automatically be directed to the PayPal payment system to start the session and confirm the order, and must identify you with your PayPal access data.

Once the payment has been made and if everything is correct, you will receive an email confirming your purchase to your email address with all the information regarding your order.

If you do not have a Paypal account, you can open one at this link: Open a Paypal account.

Wire transfer

If you decide to make the payment by bank transfer, the order confirmation will show you the necessary information to make the bank transfer.

When you make the bank transfer, it is very important that you indicate the number of your order as a payment concept.

Bank transfers take an average of 48 hours to be effective. Once we have confirmation of payment, we will proceed to prepare and send the package.

The bank details to make the transfers are:

Bank: BBVA (Banco Bilbao Vizcaya Argentaria)

IBAN: ES19 0182 1414 0102 0302 1387

BIC: BBVAESMMXXX

Owner: MercaNautic Palma, S.L.

Identifying data

Owner: MercaNautic Palma, S.L.

CIF: B07929151

Address: Avenida Joan Miro, 170, ground floor

Population: 07015 Palma de Mallorca

Email: Segundamano@mercanautic.com

Telephone: +34 971 703 646

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